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The Churn Show

Churn Buster (Joelle Goldman, Matt Goldman, and Ke

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The Churn Show
The Churn Show

The Churn Show

Churn Buster (Joelle Goldman, Matt Goldman, and Ke

1
Followers
1
Plays
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About Us

We bring you stories of extraordinary subscription businesses, and how they approach their battle with churn in inspiring ways. The perfect mix of tactics, stories, and inspiration. Brought to you by Churn Buster.

Latest Episodes

How Postmark does Switch Interviews with Rian van der Merwe

Rian van der Merwe, product manager at Postmark, talks with us about Switch Interviews, Product Forces, and how Postmark builds the right stuff for their customers.

32 MIN2018 APR 11
Comments
How Postmark does Switch Interviews with Rian van der Merwe

Customer Success From the Bottom Up

Garrett Dimon, founder of Sifter and now marketing at Wildbit, talks with us about how the customer is at the heart of absolutely everything he does. Even when he sold Sifter it wasn't just about a paycheck, it was extremely important to him to find it a home that would provide the highest level of care to his customers. Now at Wildbit (Postmark), he shares how even the smallest product decisions are made with customer success in mind, and how this carries through every department and is ingrained in the culture of the company.

31 MIN2016 JUN 15
Comments
Customer Success From the Bottom Up

How to Approach Customer Success in a Marketplace

Roland Ligtenberg, co-founder of HouseCall, talks with us about the challenges of ensuring great experiences for end customers in a marketplace. He also talks about how they've applied their learnings to build an application that helps service providers do a much better job of providing good experiences, especially in industries (plumbers, handymen, etc.), that have poor reputations for customer experiences.

20 MIN2016 MAY 18
Comments
How to Approach Customer Success in a Marketplace

How One Innovative Company Turns Obstacles into Opportunities

Jasmina Aganovic, founder of Mother Dirt, shares her story of producing a product that is counter-intuitive by nature...pun intended. In addition, logistical obstacles have created opportunities for her to creatively package and deliver this product, creating a truly unique experience from beginning to end.

21 MIN2016 APR 12
Comments
How One Innovative Company Turns Obstacles into Opportunities

Writing Better Emails for Customer Retention

Chris Hexton, founder of Vero, talks with us about how to use email to improve your customer retention.

22 MIN2016 MAR 30
Comments
Writing Better Emails for Customer Retention

Onboarding for Maximum Customer Retention

Samuel Hulick, founder of User Onboarding, shares his thoughts and techniques for optimizing your onboarding processes to maximize customer retention.

17 MIN2016 MAR 23
Comments
Onboarding for Maximum Customer Retention

Building Trust Through Honesty and Authenticity

Eliot Peper, author of the Uncommon Stock novel series and startup advisor, talks with us about the importance of getting your story right. This means finding your authenticity and expressing it through action. He explains that the "why" is just as important as the "how" and the "what" of what you're doing, and how you can convey this.

21 MIN2016 FEB 11
Comments
Building Trust Through Honesty and Authenticity

How Receiptful Builds Trust Starting with Onboarding

Adii Pienaar, founder of Receiptful and former founder of WooThemes, talks with us about how they build trust with customers, starting during the onboarding process.

24 MIN2016 FEB 11
Comments
How Receiptful Builds Trust Starting with Onboarding

Wistia’s Holistic Approach to Customer Success

Jeff Vincent, head of product at Wistia, talks with us about how Wistia approaches customer success, and how consideration is woven in to every aspect of their process, and throughout every department. Great lessons in here.

31 MIN2016 FEB 11
Comments
Wistia’s Holistic Approach to Customer Success
the END

Latest Episodes

How Postmark does Switch Interviews with Rian van der Merwe

Rian van der Merwe, product manager at Postmark, talks with us about Switch Interviews, Product Forces, and how Postmark builds the right stuff for their customers.

32 MIN2018 APR 11
Comments
How Postmark does Switch Interviews with Rian van der Merwe

Customer Success From the Bottom Up

Garrett Dimon, founder of Sifter and now marketing at Wildbit, talks with us about how the customer is at the heart of absolutely everything he does. Even when he sold Sifter it wasn't just about a paycheck, it was extremely important to him to find it a home that would provide the highest level of care to his customers. Now at Wildbit (Postmark), he shares how even the smallest product decisions are made with customer success in mind, and how this carries through every department and is ingrained in the culture of the company.

31 MIN2016 JUN 15
Comments
Customer Success From the Bottom Up

How to Approach Customer Success in a Marketplace

Roland Ligtenberg, co-founder of HouseCall, talks with us about the challenges of ensuring great experiences for end customers in a marketplace. He also talks about how they've applied their learnings to build an application that helps service providers do a much better job of providing good experiences, especially in industries (plumbers, handymen, etc.), that have poor reputations for customer experiences.

20 MIN2016 MAY 18
Comments
How to Approach Customer Success in a Marketplace

How One Innovative Company Turns Obstacles into Opportunities

Jasmina Aganovic, founder of Mother Dirt, shares her story of producing a product that is counter-intuitive by nature...pun intended. In addition, logistical obstacles have created opportunities for her to creatively package and deliver this product, creating a truly unique experience from beginning to end.

21 MIN2016 APR 12
Comments
How One Innovative Company Turns Obstacles into Opportunities

Writing Better Emails for Customer Retention

Chris Hexton, founder of Vero, talks with us about how to use email to improve your customer retention.

22 MIN2016 MAR 30
Comments
Writing Better Emails for Customer Retention

Onboarding for Maximum Customer Retention

Samuel Hulick, founder of User Onboarding, shares his thoughts and techniques for optimizing your onboarding processes to maximize customer retention.

17 MIN2016 MAR 23
Comments
Onboarding for Maximum Customer Retention

Building Trust Through Honesty and Authenticity

Eliot Peper, author of the Uncommon Stock novel series and startup advisor, talks with us about the importance of getting your story right. This means finding your authenticity and expressing it through action. He explains that the "why" is just as important as the "how" and the "what" of what you're doing, and how you can convey this.

21 MIN2016 FEB 11
Comments
Building Trust Through Honesty and Authenticity

How Receiptful Builds Trust Starting with Onboarding

Adii Pienaar, founder of Receiptful and former founder of WooThemes, talks with us about how they build trust with customers, starting during the onboarding process.

24 MIN2016 FEB 11
Comments
How Receiptful Builds Trust Starting with Onboarding

Wistia’s Holistic Approach to Customer Success

Jeff Vincent, head of product at Wistia, talks with us about how Wistia approaches customer success, and how consideration is woven in to every aspect of their process, and throughout every department. Great lessons in here.

31 MIN2016 FEB 11
Comments
Wistia’s Holistic Approach to Customer Success
the END