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The Moving Mastery Podcast with Louis Massaro

Louis Massaro: Moving Business Trainer & Coach

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The Moving Mastery Podcast with Louis Massaro

The Moving Mastery Podcast with Louis Massaro

Louis Massaro: Moving Business Trainer & Coach

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About Us

Take your moving company to the next level with Louis Massaro, the Moving Industry’s #1 Business Trainer and Success Coach. In this podcast, you’ll learn proven strategies and processes on how to reach higher levels of success in your moving business. Every week, Louis shares valuable insights, stories and expert interviews with takeaways you can implement in your business right away. You’ll also get a behind the scenes look and tactical training from Louis’s seminars and online training programs on how to improve each area of your moving business. Visit LouisMassaro.com to learn about Louis.

Latest Episodes

How to Build a $10 Million Moving Company from Scratch

In this episode, Louis Massaro shares how to build a $10 million dollar moving company from scratch. You’ll learn: What Louis’s exact steps would be if he started all over again How to start with two trucks and build it to a $10 million dollar moving business Why you need to have a set income goal before you start to grow your company Louis Massaro: “If I started all over, I would start by focusing on the fundamentals in my moving company and develop the processes, people, and profits in a way that’s smooth and consistent.” This podcast is taken from Louis’s last Moving CEO Virtual Summit seminar where he answered a question that he gets asked a lot, “What would you do if you started all over again?” His answer: Build the business without stress. Louis shares exactly what he would do to reach an initial goal of $10 million dollars in revenue. Every step he would take to achieve his revenue targets and create the model business, and life, that he wants. Listen to the episode now and go download the last few episodes too! Updates: ***DATES ANNOUNCED*** Moving CEO Virtual Summit Join us for the next upcoming Moving CEO Virtual Summit, October 15th - 17th, 2020! This exclusive, 3-day, online-only event is where Louis teaches you everything you need to know to build your MOVING EMPIRE! Tickets go on sale Saturday, August 15th at LouisMassaro.com Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

24 MIN3 d ago
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How to Build a $10 Million Moving Company from Scratch

Build Trust and Capture Leads

In this episode, Louis Massaro shares how to build trust and capture leads in your moving company. You’ll learn: What your marketing needs to be saying about your moving business How to ensure that your company is capturing as many leads as possible Why the information in your marketing needs to match what your salespeople are saying on the phone What does your marketing strategy tell the customer about your moving company? Does the information in your marketing match what your salespeople say on the phone? Build trust and capture leads... With all your marketing, that's all you need to do. In this latest episode of The Moving Mastery Podcast, Louis shares everything you can do in your marketing to build trust and capture leads for your moving company. From basic things like using real pictures of your mover staff and trucks or explaining in detail all of your services and the areas that you service to showing off your awards and affiliations and displaying all of your license numbers on your marketing materials, it all helps you build trust with your customers. Learn where to tighten up your marketing in order to ensure that your company is capturing as many leads as possible. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

19 MIN3 w ago
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Build Trust and Capture Leads

Resolving Customer Complaints

In this episode, Louis Massaro shares how to resolve customer complaints in your moving company. You’ll learn: What Louis’s process is for resolving customer complaints How to make sure everyone on your team is aware of any customers who are unhappy Why customer complaints are valuable and can help you identify the areas where your company needs to improve What happens when a customer complains in your moving company? Do you have a process to resolve the complaint? What a lot of moving company owners do is if the customer's not calling and calling, they're like, "All right, they're not calling. I guess everything must be fine." Then a one-star Yelp review pops up. Everything's not fine. Last week Louis shared how to prevent complaints in your moving company, and this week’s episode of the Moving Mastery Podcast is all about resolving customer complaints if they do happen to occur. Louis shares his Complaint Resolution Process that he used in his company and he walks you through all the steps to quickly resolve any customer issues before those negative reviews start to pop up. Your goal should be to have full awareness of what's going on with any customer that's NOT 100% HAPPY with your company. Otherwise, it won't get resolved. If you deal with them and you address them, you could resolve it and move past it. It's when you don't deal with it that the people get really pissed off, and then it becomes a bigger issue. Check out the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

26 MINJUL 8
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Resolving Customer Complaints

Preventing Customer Complaints

In this episode, Louis Massaro shares how to prevent customer complaints in your moving company. You’ll learn: What areas to focus on in your company to prevent customer complaints How your attitude towards customers affects your employees' ability to provide the best customer experience Why you are responsible for your customers and the service they receive Are you receiving customer complaints in your moving company this summer? Do you know exactly what you need to do to prevent those complaints? Your goal in business is to always create RAVING FANS out of your customers and consistently provide them with great service to ensure that your company is their first call every time they, or their friends and family, need to move. And as the owner of your moving company, it’s your responsibility to make sure the customer receives everything they need, from the time they booked the move to the time your truck pulls away from their new house. But, as you know, if the customer does not receive the service they expected they are likely to complain or post a bad review. In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s popular 3-day seminars, he shares his strategy for preventing customer complaints. Customer complaints are a result of a lot of little things that should not be happening in your business. And in order to prevent them, you need to be proactive. From inconsistencies in your sales and service, missing notes in your CRM, or a lack of employee buy-in, there are a lot of moving parts that if not looked at will result in your customers being unhappy. If your attitude towards the customers is “Hey, it’s the moving business, there will always be some customers who complain.”, then that's how your employees are going to act as well. But if you're taking a proactive approach to preventing complaints and letting your team know that it's not acceptable… That buy-in starts with you. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

18 MINJUL 1
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Preventing Customer Complaints

How to Hire Movers

In this episode, Louis Massaro shares how to hire movers for your moving company. You’ll learn: What exact steps Louis used to hire movers in his company How to recruit good movers and what qualities and skills to look for Why you will never be able to grow your company without a mover hiring process Are you having a problem hiring movers in your moving company? What does your process for hiring look like? A lot of moving company owners that Louis talks to say, "I'm having trouble with hiring movers.” When he asks them how they’re going about it they say, "Well, we put out an ad, but it didn't really get a response. “We asked our guys, but they didn't know anybody.” You’re going to have a really difficult time growing your business if this is the extent of your mover hiring process. In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s popular 3-day seminars, he teaches his entire process for hiring movers. From initial recruiting and the application process, to the interview, and finally getting them hired and into the rotation… Louis gives you the exact steps he used in his company to quickly and efficiently get good quality movers on the trucks and servicing jobs. It’s time to stop being stressed out and overwhelmed about getting all your jobs covered. It’s time to implement this mover hiring process. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

27 MINJUN 24
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How to Hire Movers

Moving Season Targets

In this episode, Louis Massaro shares how to set moving season revenue targets in your moving company. You’ll learn: What 5 different areas of revenue targets to set and try to achieve How to maximize your profits this season Why it’s ok to not hit your targets Have you set your targets for moving season yet? Are you prepared to maximize your profits this season? Moving season is here and it's easy to sit back and rest on our laurels because we all know that during season we’re going to make a bunch of money. But if we don't have a clear target on where we're headed and what we want in our company, then we’re likely to just drift through moving season. It's easy to get caught up in the day-to-day what's going on and get distracted and then not hit your numbers. In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s trainings in the Moving CEO Business Program, he shares 5 different areas of revenue targets to set and try to achieve this season: Gross Revenue Target Cash Reserve Target Revenue Per Move Target Net Profit Percentage Target Fun Fund Target Setting high targets in each of these areas is a good thing. If your targets are constantly being hit or your goals are constantly being achieved, you're not setting them high enough. Never be afraid to not hit your target. The targets aren't there to get hit, they're there to keep you moving forward. Hitting the target is not winning the game. Getting beyond where you are now, that's what starts to advance you towards winning the game. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Got to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

34 MINJUN 18
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Moving Season Targets

Recession-Proof Your Moving Company Now!

In this episode, Louis Massaro shares how to make your moving company recession-proof. You’ll learn: What 7 strategies to focus on now to recession-proof your moving company How to make your business thrive in any economy Why you need to get ahead of the curve and set your company up for long-term success Are you prepared for a recession in your moving company? Do you feel confident that your business will be able to thrive in any economy? During the “Great Recession” of 2008, Louis watched moving companies crumble that didn't take action or didn't know what to do. But he also saw his company and several other companies just really take off during that recession. And coming out of it, Louis went from $10 million a year to $20 million a year, because of everything that he had put into place during that time. What felt like more of a survival strategy actually became a long-term success strategy. In this latest episode of The Moving Mastery Podcast, Louis shares his strategies for building a recession-proof moving company. Louis discusses why you need to take action now to get ahead of the curve in your business, and he shares the seven key areas that need to be tightened up in order for your company to thrive moving forward: Build a Strong Sales Process Fuel Sales with Profitable Marketing Know Your Numbers and Act on Them Run a Tight Dispatch Operation Hire Quickly & Fire Quickly Cultivate Repeat Customers, Referrals, and Reviews Fine-Tune Fundamentals Before Expanding It's time to get things tightened up. It's time to recession-proof your business. Stand up and take the action that you need to take to not only thrive in any economy, but to build your business bigger, better, and stronger than it ever was before. Listen to the episode now and go download the last few episodes too! Build your moving company, implement proven processes and apply these strategies to safeguard your business and thrive in ANY economy. Want a moving business that consistently generates high profits and allows you the freedom to enjoy your life? Get the entire 7-day course for $1 now! Go to www.LouisMassaro.com/recessionproof Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

64 MINJUN 10
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Recession-Proof Your Moving Company Now!

How to Deal with Overwhelm

In this episode, Louis Massaro shares how to deal with overwhelm in your moving company. You’ll learn: Why having a system to manage all of your big ideas is crucial to getting them implemented in your company What 3 types of people are living inside every moving company owner How to efficiently implement new strategies without stress and overwhelm Do you ever feel like you’ve got so many great ideas but struggle to decide what to work on next? Do you ever look at all you need to get done and feel overwhelmed? If you’re feeling stressed out about all you’re trying to accomplish, you’re not alone... But there is a better way. In this latest episode of The Moving Mastery Podcast, Louis shares how you can break all your ideas down into what's going to make the biggest impact for your business and efficiently implement them without stress or overwhelm. Louis talks about his system for managing priorities and he discusses the 5 fundamentals every moving company must focus on for a profitable and smooth-running business. You have a vision for your business and a destination that you’re working towards in your life… don’t let overwhelm hold you back. Learn how to stay focused and effectively deal with the overwhelm of getting it all done. Check out Louis’s MOVING CEO BUSINESS PROGRAM: PRO MEMBERSHIP! Build a moving business that consistently generates high profits and allows you the freedom to enjoy your life. You already have a great business that provides a high-demand service to your community. Let Louis help you stabilize, systematize, and scale it. Let him save you 20 years of time and money and reveal all his best moving business strategies. Go to www.MovingCEO.com to learn more. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

57 MINJUN 1
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How to Deal with Overwhelm

Get Freedom from Your Moving Business

In this episode, Louis Massaro shares how to get freedom from your moving business and create the life you want. You’ll learn: Why making a commitment to get freedom must be the first step towards creating your ideal life What getting organized can do for your business and your quality of life How to acquire the discipline to work on the things that matter most in your business Freedom is really what we all want, right? To be able to go where you want to go, when you want, with who you want to go with. To be able to do anything you want without restriction… That's what it's all about. When you own a business you don't want it to just be a job for yourself. Your time of grinding and working hard should only be to get it off the ground and get that momentum going. Then you want to start pulling yourself away from the business so you can focus on building the life you really want. In this latest episode of The Moving Mastery Podcast, Louis discusses the three strategies you must master in order to gain that freedom from your moving business: Commitment Organization Discipline With these three things under your belt you will be able to create exactly what you want in your business and in your life. You’ll be able to have clarity and clear out all the confusion and chaos. You’ll feel a sense of control over your business because it will become an efficient, predictable, and profitable money-making machine. You’ll eliminate all the stress and overwhelm and you’ll always know precisely where you’re going with your company. And best of all you’ll have the freedom to work ON your business, not IN your business. Check out the episode now and go download the last few episodes too! Check out Louis’s MOVING CEO BUSINESS PROGRAM: PRO MEMBERSHIP! Build a moving business that consistently generates high profits and allows you the freedom to enjoy your life. You already have a great business that provides a high-demand service to your community. Let Louis help you stabilize, systematize, and scale it. Let him save you 20 years of time and money and reveal all his best moving business strategies. Go to www.MovingCEO.com to learn more. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

67 MINMAY 24
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Get Freedom from Your Moving Business

Don't Just Build a Business, Build a Life

In this episode, Louis Massaro shares how to not just build a moving business, but to also build a life. You’ll learn: Why the direction of your business should be dictated by your life goals What seven areas you should be focusing on to create your best life How to figure out exactly what you want your business to look like and begin building it now When we talk about business, sometimes we separate it from our life and we think that our moving company is this other separate thing. But in reality, it's a big part of your life. The direction that we go in our business and what we decide to do - what risks we take, what model of a business we set up, how hard we push, what our overall strategy is on how big we want to grow… All of that really needs to be dictated on your life goals. In this latest episode of The Moving Mastery Podcast, Louis shares how you can leverage your moving business to be the vehicle to create your ideal life and he gives you the seven key areas of your life...

72 MINMAY 17
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Don't Just Build a Business, Build a Life

Latest Episodes

How to Build a $10 Million Moving Company from Scratch

In this episode, Louis Massaro shares how to build a $10 million dollar moving company from scratch. You’ll learn: What Louis’s exact steps would be if he started all over again How to start with two trucks and build it to a $10 million dollar moving business Why you need to have a set income goal before you start to grow your company Louis Massaro: “If I started all over, I would start by focusing on the fundamentals in my moving company and develop the processes, people, and profits in a way that’s smooth and consistent.” This podcast is taken from Louis’s last Moving CEO Virtual Summit seminar where he answered a question that he gets asked a lot, “What would you do if you started all over again?” His answer: Build the business without stress. Louis shares exactly what he would do to reach an initial goal of $10 million dollars in revenue. Every step he would take to achieve his revenue targets and create the model business, and life, that he wants. Listen to the episode now and go download the last few episodes too! Updates: ***DATES ANNOUNCED*** Moving CEO Virtual Summit Join us for the next upcoming Moving CEO Virtual Summit, October 15th - 17th, 2020! This exclusive, 3-day, online-only event is where Louis teaches you everything you need to know to build your MOVING EMPIRE! Tickets go on sale Saturday, August 15th at LouisMassaro.com Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

24 MIN3 d ago
Comments
How to Build a $10 Million Moving Company from Scratch

Build Trust and Capture Leads

In this episode, Louis Massaro shares how to build trust and capture leads in your moving company. You’ll learn: What your marketing needs to be saying about your moving business How to ensure that your company is capturing as many leads as possible Why the information in your marketing needs to match what your salespeople are saying on the phone What does your marketing strategy tell the customer about your moving company? Does the information in your marketing match what your salespeople say on the phone? Build trust and capture leads... With all your marketing, that's all you need to do. In this latest episode of The Moving Mastery Podcast, Louis shares everything you can do in your marketing to build trust and capture leads for your moving company. From basic things like using real pictures of your mover staff and trucks or explaining in detail all of your services and the areas that you service to showing off your awards and affiliations and displaying all of your license numbers on your marketing materials, it all helps you build trust with your customers. Learn where to tighten up your marketing in order to ensure that your company is capturing as many leads as possible. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

19 MIN3 w ago
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Build Trust and Capture Leads

Resolving Customer Complaints

In this episode, Louis Massaro shares how to resolve customer complaints in your moving company. You’ll learn: What Louis’s process is for resolving customer complaints How to make sure everyone on your team is aware of any customers who are unhappy Why customer complaints are valuable and can help you identify the areas where your company needs to improve What happens when a customer complains in your moving company? Do you have a process to resolve the complaint? What a lot of moving company owners do is if the customer's not calling and calling, they're like, "All right, they're not calling. I guess everything must be fine." Then a one-star Yelp review pops up. Everything's not fine. Last week Louis shared how to prevent complaints in your moving company, and this week’s episode of the Moving Mastery Podcast is all about resolving customer complaints if they do happen to occur. Louis shares his Complaint Resolution Process that he used in his company and he walks you through all the steps to quickly resolve any customer issues before those negative reviews start to pop up. Your goal should be to have full awareness of what's going on with any customer that's NOT 100% HAPPY with your company. Otherwise, it won't get resolved. If you deal with them and you address them, you could resolve it and move past it. It's when you don't deal with it that the people get really pissed off, and then it becomes a bigger issue. Check out the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

26 MINJUL 8
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Resolving Customer Complaints

Preventing Customer Complaints

In this episode, Louis Massaro shares how to prevent customer complaints in your moving company. You’ll learn: What areas to focus on in your company to prevent customer complaints How your attitude towards customers affects your employees' ability to provide the best customer experience Why you are responsible for your customers and the service they receive Are you receiving customer complaints in your moving company this summer? Do you know exactly what you need to do to prevent those complaints? Your goal in business is to always create RAVING FANS out of your customers and consistently provide them with great service to ensure that your company is their first call every time they, or their friends and family, need to move. And as the owner of your moving company, it’s your responsibility to make sure the customer receives everything they need, from the time they booked the move to the time your truck pulls away from their new house. But, as you know, if the customer does not receive the service they expected they are likely to complain or post a bad review. In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s popular 3-day seminars, he shares his strategy for preventing customer complaints. Customer complaints are a result of a lot of little things that should not be happening in your business. And in order to prevent them, you need to be proactive. From inconsistencies in your sales and service, missing notes in your CRM, or a lack of employee buy-in, there are a lot of moving parts that if not looked at will result in your customers being unhappy. If your attitude towards the customers is “Hey, it’s the moving business, there will always be some customers who complain.”, then that's how your employees are going to act as well. But if you're taking a proactive approach to preventing complaints and letting your team know that it's not acceptable… That buy-in starts with you. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

18 MINJUL 1
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Preventing Customer Complaints

How to Hire Movers

In this episode, Louis Massaro shares how to hire movers for your moving company. You’ll learn: What exact steps Louis used to hire movers in his company How to recruit good movers and what qualities and skills to look for Why you will never be able to grow your company without a mover hiring process Are you having a problem hiring movers in your moving company? What does your process for hiring look like? A lot of moving company owners that Louis talks to say, "I'm having trouble with hiring movers.” When he asks them how they’re going about it they say, "Well, we put out an ad, but it didn't really get a response. “We asked our guys, but they didn't know anybody.” You’re going to have a really difficult time growing your business if this is the extent of your mover hiring process. In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s popular 3-day seminars, he teaches his entire process for hiring movers. From initial recruiting and the application process, to the interview, and finally getting them hired and into the rotation… Louis gives you the exact steps he used in his company to quickly and efficiently get good quality movers on the trucks and servicing jobs. It’s time to stop being stressed out and overwhelmed about getting all your jobs covered. It’s time to implement this mover hiring process. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

27 MINJUN 24
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How to Hire Movers

Moving Season Targets

In this episode, Louis Massaro shares how to set moving season revenue targets in your moving company. You’ll learn: What 5 different areas of revenue targets to set and try to achieve How to maximize your profits this season Why it’s ok to not hit your targets Have you set your targets for moving season yet? Are you prepared to maximize your profits this season? Moving season is here and it's easy to sit back and rest on our laurels because we all know that during season we’re going to make a bunch of money. But if we don't have a clear target on where we're headed and what we want in our company, then we’re likely to just drift through moving season. It's easy to get caught up in the day-to-day what's going on and get distracted and then not hit your numbers. In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s trainings in the Moving CEO Business Program, he shares 5 different areas of revenue targets to set and try to achieve this season: Gross Revenue Target Cash Reserve Target Revenue Per Move Target Net Profit Percentage Target Fun Fund Target Setting high targets in each of these areas is a good thing. If your targets are constantly being hit or your goals are constantly being achieved, you're not setting them high enough. Never be afraid to not hit your target. The targets aren't there to get hit, they're there to keep you moving forward. Hitting the target is not winning the game. Getting beyond where you are now, that's what starts to advance you towards winning the game. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Got to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

34 MINJUN 18
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Moving Season Targets

Recession-Proof Your Moving Company Now!

In this episode, Louis Massaro shares how to make your moving company recession-proof. You’ll learn: What 7 strategies to focus on now to recession-proof your moving company How to make your business thrive in any economy Why you need to get ahead of the curve and set your company up for long-term success Are you prepared for a recession in your moving company? Do you feel confident that your business will be able to thrive in any economy? During the “Great Recession” of 2008, Louis watched moving companies crumble that didn't take action or didn't know what to do. But he also saw his company and several other companies just really take off during that recession. And coming out of it, Louis went from $10 million a year to $20 million a year, because of everything that he had put into place during that time. What felt like more of a survival strategy actually became a long-term success strategy. In this latest episode of The Moving Mastery Podcast, Louis shares his strategies for building a recession-proof moving company. Louis discusses why you need to take action now to get ahead of the curve in your business, and he shares the seven key areas that need to be tightened up in order for your company to thrive moving forward: Build a Strong Sales Process Fuel Sales with Profitable Marketing Know Your Numbers and Act on Them Run a Tight Dispatch Operation Hire Quickly & Fire Quickly Cultivate Repeat Customers, Referrals, and Reviews Fine-Tune Fundamentals Before Expanding It's time to get things tightened up. It's time to recession-proof your business. Stand up and take the action that you need to take to not only thrive in any economy, but to build your business bigger, better, and stronger than it ever was before. Listen to the episode now and go download the last few episodes too! Build your moving company, implement proven processes and apply these strategies to safeguard your business and thrive in ANY economy. Want a moving business that consistently generates high profits and allows you the freedom to enjoy your life? Get the entire 7-day course for $1 now! Go to www.LouisMassaro.com/recessionproof Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

64 MINJUN 10
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Recession-Proof Your Moving Company Now!

How to Deal with Overwhelm

In this episode, Louis Massaro shares how to deal with overwhelm in your moving company. You’ll learn: Why having a system to manage all of your big ideas is crucial to getting them implemented in your company What 3 types of people are living inside every moving company owner How to efficiently implement new strategies without stress and overwhelm Do you ever feel like you’ve got so many great ideas but struggle to decide what to work on next? Do you ever look at all you need to get done and feel overwhelmed? If you’re feeling stressed out about all you’re trying to accomplish, you’re not alone... But there is a better way. In this latest episode of The Moving Mastery Podcast, Louis shares how you can break all your ideas down into what's going to make the biggest impact for your business and efficiently implement them without stress or overwhelm. Louis talks about his system for managing priorities and he discusses the 5 fundamentals every moving company must focus on for a profitable and smooth-running business. You have a vision for your business and a destination that you’re working towards in your life… don’t let overwhelm hold you back. Learn how to stay focused and effectively deal with the overwhelm of getting it all done. Check out Louis’s MOVING CEO BUSINESS PROGRAM: PRO MEMBERSHIP! Build a moving business that consistently generates high profits and allows you the freedom to enjoy your life. You already have a great business that provides a high-demand service to your community. Let Louis help you stabilize, systematize, and scale it. Let him save you 20 years of time and money and reveal all his best moving business strategies. Go to www.MovingCEO.com to learn more. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

57 MINJUN 1
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How to Deal with Overwhelm

Get Freedom from Your Moving Business

In this episode, Louis Massaro shares how to get freedom from your moving business and create the life you want. You’ll learn: Why making a commitment to get freedom must be the first step towards creating your ideal life What getting organized can do for your business and your quality of life How to acquire the discipline to work on the things that matter most in your business Freedom is really what we all want, right? To be able to go where you want to go, when you want, with who you want to go with. To be able to do anything you want without restriction… That's what it's all about. When you own a business you don't want it to just be a job for yourself. Your time of grinding and working hard should only be to get it off the ground and get that momentum going. Then you want to start pulling yourself away from the business so you can focus on building the life you really want. In this latest episode of The Moving Mastery Podcast, Louis discusses the three strategies you must master in order to gain that freedom from your moving business: Commitment Organization Discipline With these three things under your belt you will be able to create exactly what you want in your business and in your life. You’ll be able to have clarity and clear out all the confusion and chaos. You’ll feel a sense of control over your business because it will become an efficient, predictable, and profitable money-making machine. You’ll eliminate all the stress and overwhelm and you’ll always know precisely where you’re going with your company. And best of all you’ll have the freedom to work ON your business, not IN your business. Check out the episode now and go download the last few episodes too! Check out Louis’s MOVING CEO BUSINESS PROGRAM: PRO MEMBERSHIP! Build a moving business that consistently generates high profits and allows you the freedom to enjoy your life. You already have a great business that provides a high-demand service to your community. Let Louis help you stabilize, systematize, and scale it. Let him save you 20 years of time and money and reveal all his best moving business strategies. Go to www.MovingCEO.com to learn more. Subscribe to Louis’s YouTube channelfor more tips on growing your moving company. Get free on-demand video training on how to book more moves and learnThe 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagramfor daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him atLouisMassaro.com

67 MINMAY 24
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Get Freedom from Your Moving Business

Don't Just Build a Business, Build a Life

In this episode, Louis Massaro shares how to not just build a moving business, but to also build a life. You’ll learn: Why the direction of your business should be dictated by your life goals What seven areas you should be focusing on to create your best life How to figure out exactly what you want your business to look like and begin building it now When we talk about business, sometimes we separate it from our life and we think that our moving company is this other separate thing. But in reality, it's a big part of your life. The direction that we go in our business and what we decide to do - what risks we take, what model of a business we set up, how hard we push, what our overall strategy is on how big we want to grow… All of that really needs to be dictated on your life goals. In this latest episode of The Moving Mastery Podcast, Louis shares how you can leverage your moving business to be the vehicle to create your ideal life and he gives you the seven key areas of your life...

72 MINMAY 17
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Don't Just Build a Business, Build a Life
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